Review guidelines

Camden Portal works because locals trust it. Keep reviews honest, fair and useful.

Locals only. Reviews are for people who live in the Camden area. Pick your real suburb when you sign up.
Your own experience. Only review a business you’ve actually used, and describe what happened to you.
A real photo. Every review needs a photo you took: the meal, the finished job, the shop. Don’t use photos from the internet.
No conflicts of interest. Don’t review your own business, a business you work for, a family member’s business, or a competitor.
No paid or incentivised reviews. Don’t accept money, discounts or gifts for a review. Businesses can ask customers to review them, but must not offer anything in return, or only ask happy customers.
Be fair. Criticism is fine. Abuse, discrimination, threats and personal attacks aren’t. Don’t name or describe individual staff in a hurtful way, and don’t share anyone’s personal details.
Stick to facts and opinions. Say what happened and what you thought. Don’t accuse anyone of a crime.

Points and badges

You earn points for writing reviews, adding photos, being first to review a business and getting “helpful” votes. You get the same points whatever rating you give, so there’s never a reason to be anything but honest.

For businesses

Claim your listing to update your details and reply to reviews.
Badges like Camden-owned and Family business are what you tell us. Keep them true.
Reply to reviews politely. If a review breaks these guidelines, use “Report this review” rather than arguing in public.
Tradies: add your NSW licence number so we can check it on the Fair Trading register.

Events

Anything happening in the Camden area is welcome, with a real photo or poster and accurate details. No spam or ads dressed up as events.

Admins can remove reviews, listings and events that break these guidelines, and suspend accounts.